City Utilities Department


Pay City Utilities Bill

Please note: When making an online payment, it may take up to two business days for the processed payment to be reflected on your online account.


Water Billing Office

The City Utilities Drop Box & Resource Center has its own entrance on Cherry Street.

Setting Up Your City Utilities Online Account

Please Note: An online account is optional and enables you to pay your City Utilities bill online, view your usage history and more. City Utilities must have your email address on file BEFORE you can complete registration. Most customers who have previously paid online will already have provided their email address. Call the City Utilities Billing Office at (260) 356-3220 to provide us with a new email address or if you need assistance.
  • Click "Pay City Utilities Bill" button above, then click "Register here".
  • Follow the prompts to create a unique username and password.
  • Avoid this common mistake and make sure to enter your service address EXACTLY as it appears on your bill. (For example: 300 Cherry St - no period/don't spell out "street".)

Need assistance? Instructional Brochure | Video

General Information

Our goal at the City Utilities Department is to provide fast, accurate and courteous service to all of our customers. Specific services provided by the department include the following:
  • New service connections, transfers or termination of water and sewer. City Utilities will automatically establish Trash & Recycling services for new residential customers.
    • Trash & Recycling collection schedules can be found here.
    • Questions about your existing Trash or Recycling service? Please call City Services at (260) 356-4720.
  • Meter repair or replacement.
  • Investigations of water service problems.
  • Water Main repair and maintenance.
  • Fire Hydrant repair, replacement and installation.
  • Meter reading.
  • Monthly and annual water quality reporting.
For new service connections, a permit is required and may be obtained in the Engineer's office between 8 a.m. and 4:30 p.m. Monday through Friday. To see the fees for permits please visit the Engineer's page on this website or see City ordinances via the Clerk's page. Ordinance Chapter 50: Water Service.
 
Key Contacts
  • Billing Inquiries: (260) 356-3220
  • Billing Office Fax: (260) 356-0344
  • Water Plant Operations: (260) 358-2309 

Hours
  • Operations & Distribution: 7 a.m. to 3 p.m. Monday through Friday
  • Water Billing Office: 8 a.m. to 4:30 p.m. Monday through Friday

Emergency Contact

For emergencies regarding your utility service outside of regular business hours, please call (260) 227-1513 on:

  • Weekends.
  • Holidays.
  • Weekdays before 7 a.m. or after 3 p.m.

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