Repayment Plan Options

Customers who are behind on their City Utilities payments, or who have received an unexpected high bill due to a leak, may be eligible to repay past due amounts over a period of three to 12 months depending on the amount owed.

Households that are two months late on City Utilities payments will receive a notice by mail including repayment plan options. 

If you have received a Delinquent Notice, you may do one of the following to avoid disconnection:

• Pay the past due amount in full by the date on the Delinquent Notice.
  
  
• Contact the City Utilities office at (260) 356-3220 to request a payment plan. You must return the signed payment plan agreement to the City Utilities office by 4 p.m. on the date on the Delinquent Notice. The City Utilities office cannot accept verbal promises or grant other extensions for the disconnection date.

You also have the right to submit written objections to a potential disconnection to the City Clerk-Treasurer, Christi McElhaney, City Building, 300 Cherry St. Huntington, IN 46750. If such written objections are submitted within five days of the Delinquent Notice date, they will be heard at the next regularly scheduled Board of Public Works & Safety meeting held in Council Chambers on the third floor of the City Building. No further action will be taken by the City to disconnect service until the matter has gone before the Board of Public Works & Safety and a final decision has been rendered. Important: The reason for your appeal will determine if you are required to sign up for a payment plan before your appeal will be heard by the Board of Public Works & Safety.

Our Utilities Billing office will be happy to answer any questions regarding repayment plan options. Please call (260) 356-3220 between 8 a.m. and 4:30 p.m. Monday through Friday.